Last updated: September 21, 2026
This Privacy Policy explains how Flockhold ("Flockhold," "we," "us," or "our") collects, uses and shares your personal information when you visit flockhold.com or make a purchase from us (the "Site").
Information We Collect
- Information you give us: your name, email address, phone number, shipping and billing address, and order details when you place an order, sign up for emails, or contact us.
- Payment information: payments are processed by Shopify and our payment processors. We don't store your full card number.
- Device and usage information: when you visit the Site, we automatically collect information like your IP address, browser type, device type, pages viewed, and how you got to the Site. We collect this using cookies, pixels and similar technologies.
How We Use Your Information
- To process and ship your order, send order and shipping updates, and handle returns.
- To answer your questions and provide customer support.
- To send marketing emails if you've signed up (you can unsubscribe anytime).
- To run, improve and secure the Site, and to prevent fraud.
- To show you relevant ads and measure how our ads perform.
- To follow the law and enforce our terms.
How We Share Your Information We don't sell your personal information for money. We share it only with service providers that help us run our business, including:
- Shopify, which hosts our store and processes checkout (shopify.com/legal/privacy).
- Payment processors, to complete your payment.
- Fulfillment partners and shipping carriers, to deliver your order.
- Email and customer service tools, to communicate with you.
- Advertising and analytics partners such as Meta (Facebook and Instagram) and Google, which use cookies and pixels to help us show and measure ads. We may also share information if required by law, to protect our rights, or as part of a business sale or transfer.
Cookies and Advertising We and our partners use cookies and pixels to remember your cart, understand how the Site is used, and show you ads on other sites and apps. You can control cookies in your browser settings, and you can opt out of interest-based ads at optout.aboutads.info and in your Facebook and Google ad settings.
Email Marketing If you sign up for our emails, we'll send you updates and offers. Every email has an unsubscribe link, or you can email support@flockhold.com to be removed.
Your Rights Depending on where you live, you may have the right to access, correct, delete, or get a copy of your personal information, and to opt out of certain sharing for targeted advertising. To make a request, email support@flockhold.com. We'll verify your request and respond within the time required by law. We won't treat you differently for using your rights.
Data Retention We keep your order information for our records unless and until you ask us to delete it, except where we're required to keep it for legal, tax or accounting reasons.
Children The Site isn't directed to children under 13, and we don't knowingly collect personal information from children under 13.
Security We use reasonable safeguards to protect your information, but no method of transmission or storage is 100% secure.
Changes We may update this policy from time to time. The "Last updated" date at the top shows when it was last changed.
Contact Us Flockhold Email: support@flockhold.com