Last updated: September 21, 2026
Free US Shipping Every order ships free to addresses in the United States. We currently ship to the United States only.
Processing Time Orders are processed within 1–5 business days (Monday–Friday, excluding US holidays). You'll get an email with your tracking number as soon as your order ships.
Delivery Time Once shipped, orders typically arrive within 7–15 business days. Delivery times are estimates and aren't guaranteed. Carrier delays, weather and holidays can occasionally add extra time.
Tracking Your shipping confirmation email includes a tracking link. Tracking can take 24–72 hours to show updates after your label is created.
Wrong Address Please double-check your shipping address at checkout. If you notice a mistake, email us at support@flockhold.com right away. We can update it if your order hasn't shipped yet. We're not responsible for orders delivered to an incorrect address entered at checkout.
Lost or Stolen Packages If your tracking shows delivered but you can't find your package, check around your property and with neighbors, then contact your local carrier. If it still doesn't turn up, email us within 7 days of the delivery date and we'll help you sort it out.
Damaged in Transit If your door arrives damaged, email us within 30 days of delivery with your order number and photos. We'll send a replacement or issue a refund.